Returns and complaints

Returns

• You may return your purchased item without providing a reason within 14 days of receiving it.
• To process your return as quickly as possible, we encourage you to use the "Wygodne zwroty" (Convenient Returns) panel available below or via the website https://wygodnezwroty.pl/
• Pack the returned product in its original packaging, ensure it has the original paper tags attached, and make sure the returned item does not show any signs of use – this is a condition for accepting the return. Please include the receipt you received along with a printed and completed RETURN FORM in the package.
• Returns should be sent to the following address:
  Del-Fina ul. Lipkowska 92,
  Truskaw 05-080 Izabelin

Complaints

• Every item purchased in the Store may be subject to a complaint, in accordance with the relevant deadlines and terms, if it has defects that constitute non-compliance with the Sales Agreement. To initiate the complaint process, please send a message regarding your complaint to the Company's email address, i.e., office@affair.pl, and then send back the item to which the complaint relates.
• Detailed information can be found in the Terms and Conditions.