Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions define the general terms, rules, and method of sales conducted by Sto Procent Sp. z o.o. with its registered office in Warsaw, through the online store www.affair.pl, and define the terms and conditions for providing free electronic services.

§1 DEFINITIONS

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The following expressions used in these terms and conditions in capital letters shall have the following meaning:

  • Store – The Affair.pl online store, located at the web address www.affair.pl.
  • Goods – all products that you can purchase in the Store,
  • Company – Sto Procent Sp. z o.o., with its registered office in Warsaw, Kasprowicza 119/17, 01-949 Warsaw, being the owner of the Store,
  • Customer/User – You, the person using the Store,
  • Terms and Conditions – these terms and conditions,
  • Sales Agreement – an agreement concluded remotely by the Customer with the Company. The Act of March 2, 2000, on the protection of certain consumer rights and liability for damage caused by a dangerous product applies to the sales agreement.
  • Working days – means weekdays from Monday to Friday, excluding statutory non-working days.

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§2 GENERAL INFORMATION

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  1. The condition for starting to use the Store is reading and accepting these Terms and Conditions.
  2. The Terms and Conditions are addressed to Store Customers – they define the rules for placing orders in the Store and concluding Sales Agreements.
  3. The Store enables the purchase of Goods online.
  4. Information about the Goods available in the Store, including their descriptions and prices, constitutes an invitation to conclude a Sales Agreement within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Terms and Conditions.
  5. Photos and presentations of the offered Goods are exemplary and serve to present specifically indicated models.
  6. Goods in the Store are described in detail. As a Customer, you have access to information about the properties of the Goods, their prices, the materials from which they are made, etc.
  7. It is not permitted to use the resources and functions of the Online Store for the purpose of conducting activity by the Customer that would infringe on the interests of the Company.
  8. The Store Customer is obliged to:
    1. Use the content posted on the Store's pages solely for personal use;
    1. Use the Store in a manner consistent with the laws in force in the territory of the Republic of Poland and the provisions of the Terms and Conditions.

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§3 CONCLUDING A SALES AGREEMENT

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  1. The Customer concludes a Sales Agreement by placing an order on the Store's website.
  2. You can place orders 24 hours a day, every day of the week. Order fulfillment takes place only on working days.
  3. The condition for placing an order is providing, during the purchase in the Store, the Customer's data necessary for the delivery of the Goods, contact, and generating a receipt/invoice.
  4. In order to place an order, you must select the Goods from the available offer. Adding a Good to the order is done by selecting the "ADD TO CART" command. After completing the entire order and indicating the method of delivery and form of payment in the "CART", you place the order by clicking on the "Place order" field. Acceptance of the Terms and Conditions is required. During the ordering process, you are informed of the total price for the selected Goods and delivery, as well as all additional costs that you are obliged to bear in connection with the Sales Agreement.
  5. You have the possibility to make changes until you confirm your selection of Goods with the "Place order" button.
  6. Confirming the order with the "Place order" button constitutes the Customer's offer to the Store to conclude a Sales Agreement, in accordance with the content of the Terms and Conditions.
  7. After placing an order, you will receive an email confirmation of order receipt and its details at the email address provided in the order. The information about the confirmation of order placement is the Company's statement of accepting the offer. Upon its receipt by the Customer, a Sales Agreement is concluded.
  8. The Store reserves the right to refuse to fulfill an order placed by a Customer in the event that:
    1. The Good added to the Cart is unavailable;
    1. The Customer's contact details are untruthful;
    1. There is a lack of payment authorization in the electronic payment system selected during the order;
    1. The payment is not made within 5 days from the date of placing the order.

9. In case of refusal to fulfill an order, you will not receive the confirmation and message referred to in paragraph 7 above, and you will be informed, via the Store's website or an email, that the offer has not been accepted and a sales agreement has not been concluded. The lack of information about non-acceptance of the offer and non-conclusion of the sales agreement does not mean the acceptance of the offer and the conclusion of the sales agreement.

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§4 DELIVERY AND COLLECTION

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  1. The Good is shipped after payment is received by the Company, within 4 working days following the day the payment is credited to the Company's account. In exceptional situations, the order fulfillment time is confirmed by a Store employee via email or telephone. The purchased Goods are delivered to the indicated address using the form of delivery selected by the Customer from those available in the Store. Fees for product delivery are provided during the ordering process. The estimated delivery time is up to 5 working days from the day following the shipment dispatch. The maximum order fulfillment time should not exceed 14 working days.
  2. Upon receipt of a shipment delivered by a courier, the Customer should, in their presence, thoroughly check the completeness of the shipment's contents, the condition of the outer packaging, and the condition of the ordered Good. In case of finding damage to the shipment, the Customer should prepare a damage report together with the courier, in two identical copies signed by the Customer and the courier.

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§5 SALES, PRICES, PAYMENTS

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  1. Prices provided in the Store, placed next to a given Good, are gross prices and do not contain information regarding delivery costs and any other costs that the Customer will be obliged to bear in connection with the Sales Agreement, about which the Customer will be informed when selecting the method of delivery and placing the order.
  2. The price of a given Good provided in the Store binds the Customer from the moment the order is placed. The price referred to in the preceding sentence will not change regardless of any changes in the Store that occur after the order confirmation is sent to the Customer.
  3. In the Polish language version of the Store, prices of Goods are given in Polish Zlotys.
  4. The Store enables payments by credit card or via PayU.
  5. The Store reserves the right to change the prices of Goods, introduce new Goods for sale, carry out and cancel promotional campaigns on the Store's pages, or introduce changes to them in accordance with the norms of the Civil Code and other acts.
  6. The Customer is obliged to pay for the Good within 5 calendar days from the date of concluding the agreement, i.e., receipt of the purchase confirmation email. In case of lack of payment within the specified period, the sales agreement is terminated. To purchase a given Good, it is necessary to place a new order in accordance with the provisions of the Terms and Conditions.

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§7 COMPLAINTS

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  1. The Store as the seller is liable to the Customer who is a consumer within the meaning of Art. 221 of the Civil Code for the non-compliance of the Good purchased by the Customer with the Sales Agreement, to the extent specified by the Act on special conditions of consumer sales and amending the Civil Code of July 27, 2002.
  2. All Goods offered in the Store are new.
  3. Every item purchased in the Store can be subject to a complaint while observing the appropriate deadlines and conditions for complaints if it has defects constituting its non-compliance with the Sales Agreement. To begin the complaint process, please send a message with the complaint to the Company's email address, i.e., office@affair.pl, and then send back the Good to which the complaint relates to the following address:
    Del-Fina
    ul. Lipkowska 92, Truskaw
    05-080 Izabelin
    Tel./Fax +48 22 7210234.
    The Customer will receive information about the method of handling the complaint within 14 days from the date of receipt by the Company of the courier shipment containing the complained Good. In the event of a positive resolution of the complaint submitted by courier, the Company will send the Customer a full-value product within 20 working days, and if this proves impossible (e.g., sold out), the Store will return the full amount of the paid price of the Good. In case the complaint is not accepted, the Good will be sent back together with an opinion on the groundlessness of the complaint.
  4. In the event of the Customer discovering damage to the Good during transport, the Customer is obliged to prepare a damage report in the presence of the courier. Complaints resulting from damage to the Good during transport will be considered on the basis of the damage report prepared by the Customer and the courier.

§8 RETURNS

  1. The Customer has the right to withdraw from the Sales Agreement without giving a reason within 14 days from the date of receipt of the Good. The condition for accepting a return is sending the Good (with original labels attached, paper label, unused and clean, odorless) within 14 days from the date of its receipt to the following address:
    Del-Fina
    ul. Lipkowska 92, Truskaw
    05-080 Izabelin
    Tel./Fax +48 22 7210234
    along with a statement of withdrawal from the Sales Agreement. The Customer may use the FORM for this purpose (but this is not mandatory) or independently formulate a statement and send it along with the purchased Good. Money will be sent back to the account number provided by the Customer within a maximum of 14 days from the date the Company receives the Good – provided that the requirements specified in the sentences above are met. The Store has the right to refuse to accept the Good in cases of returning a damaged Good, a Good without attached original paper labels or sewn-in labels, a return made after the permitted deadline, or a return of a non-full-value, i.e., incomplete, Good.
  2. The Store does not accept Goods sent back in shipments on delivery.

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§9 NEWSLETTER AND WAITING LIST

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  1. The Customer may order the Newsletter service by filling out a form on the Store's websites, through which the Customer will consent to:
    1. Receiving commercial information from the Company within the meaning of Art. 10 para. 2 of the Act of July 18, 2002, on the provision of electronic services to the email address provided during registration.
    1. Collecting and processing their personal data by the Store for marketing purposes in accordance with the Act of August 29, 1997, on the protection of personal data,

2. The Company, as the administrator of all personal data provided by the Customer, ensures their protection in accordance with the Act of August 29, 1997, on the protection of personal data.

3. The Customer may opt out of the newsletter service at any time by clicking on the link at the bottom of each sent email.

§9 PRIVACY POLICY

  1. Your personal data is protected by the Company against unauthorized use, modification, or destruction, through the use of appropriate technical and organizational measures.
  2. The Company uses cookies. Cookies (so-called "cookies") constitute IT data, in particular text files, which are stored on the User's terminal device and are intended for the use of the Store's websites. Cookies are used for the following purposes:
  3. so that the Affair.pl website works faster and is easier to use,
  4. to better match the content and advertisements available on Affair.pl to the User's expectations and interests,
  5. to make it easier to present products to the User that are tailored to their needs,
  6. to collect aggregated statistics that allow us to understand how the Affair.pl website is used and help us improve its functionality and content.

3. If you do not want to receive cookies, you can change your browser settings. Restricting the use of cookies may, however, affect some features available on the Store's websites.

§10 PERSONAL DATA

  1. Your data necessary to deliver the order will be transferred to courier companies.
  2. Personal data will not be stored longer than is necessary to achieve the purpose for which they were provided to the Store.
  3. All data regarding concluded transactions, including contact details, correspondence records, and all transaction records, will be stored for a minimum of five years in order to comply with legal requirements.
  4. Personal data provided when subscribing to the newsletter will be stored until you unsubscribe from the newsletter or request the deletion of your personal data.
  5. Additionally, we may store your personal data for longer if required to comply with legal requirements.
  6. We may update the Privacy Policy and Terms and Conditions by publishing a new version on the Store's website. We encourage you to check the Store's page for updates.
  7. If you subscribe to our newsletter, we may inform you about an update via email.
  8. The user has the right to access the content of their personal data and to correct them.
  9. The user has the right to control the processing of data concerning them contained in the Personal Data Controller's data set.
  10. In the event of an objection to the processing of personal data, further processing of the contested data is inadmissible. The Personal Data Controller may, however, retain the User's first name(s), surname, or address in the data set solely for the purpose of avoiding the re-use of that person's data.
  11. You can ask us to provide the personal data we hold about you. Providing the information will require the submission of the required proof of identity.
  12. We may refuse to provide personal data if, in a given circumstance, it is legally permitted.
  13. You can ask us to stop using your information for marketing purposes at any time. In practice, your data will be used for marketing purposes only if you give your consent.
  14. The personal data of the Store's Users will be processed by the Personal Data Controller for the purpose of:

a. concluding and executing the Sales Agreement;

b. providing the Newsletter Service, after obtaining the User's prior consent;

c. conducting correspondence in the case of a contact form filled out by the User.

15. The personal data controller does not share personal data with external entities without the User's express consent. Data is shared with external entities only within the legally permitted limits specified by specific regulations.

16. The personal data controller shares personal data with entities with the help of which it performs Services.

17. Providing personal data by the User is voluntary, although necessary for concluding the Sales Agreement, subscribing to the Newsletter, or conducting correspondence.

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§11 FINAL PROVISIONS

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  1. The administrator and sole owner of the Store is Sto Procent Sp. z o.o. with its registered office in Warsaw, address: 01-949 Warszawa, ul. Kasprowicza 119/17, NIP 7123325720.
  2. Customers' personal data provided when placing an order in the Store are processed by the Company solely for the purpose of order fulfillment.
  3. By placing an order, the Customer agrees to use the Store in accordance with the provisions of these Terms and Conditions, in the version as of the date of placing the order. Failure to accept the provisions of these Terms and Conditions makes it impossible to purchase Goods offered by the Store.
  4. Polish law applies to the Sales Agreement for Goods in the Store.
  5. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code or other laws applicable to the activity and operation of the Store shall apply accordingly.
  6. The Store reserves the right to amend the Terms and Conditions at any time. Amendments to the Terms and Conditions are effective from the moment of their publication on the Store's website. Amendments to the Terms and Conditions may not violate the acquired rights of Customers using the Store.
  7. The Store Administrator takes steps to ensure the fully correct functioning of the Store's website to the extent resulting from current technical knowledge and undertakes to remove any irregularities reported by Customers immediately. The Company is not responsible for disruptions in operation caused by an Internet network failure.

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§12 COPYRIGHT

All photos, graphics, logos, publications, and texts available in the Store are protected by the Act of February 4, 1994, on Copyright and Related Rights (Journal of Laws 1994 No. 24, item 83). Unlawful copying, reproduction, or distribution of any content posted on the Store's website is prohibited.